Refund Policy

Welcome to BrillaStudio.com's Refund Policy. Below are the conditions under which refunds are issued for digital products purchased from our website.

1. Digital Products and Refunds

Due to the digital nature of our products and services, we do not offer refunds once payment has been processed and the product delivered. However, exceptions are listed below.

2. Exceptions to Refunds

• If the product was not delivered correctly or does not match the description on the website
• If the customer cannot access the product due to technical errors not caused by the user
• If the product was delivered in poor condition and the issue could not be resolved in a reasonable time

3. Requesting a Refund

To request a refund, please contact our support team via email at sales@brillastudio.com with the following information:

• Order details, including order number and purchase date
• A clear description of the issue with the product

We will respond within 5 business days with a resolution.

4. Partial Refunds

In some cases, a partial refund may be granted if the product does not meet our quality standards but has been partially used.

5. Non-Refundable Cases

• If the product has been fully downloaded or used
• If the customer failed to follow access or usage instructions
• If the customer simply changed their mind after purchasing

6. Changes to This Policy

BrillaStudio.com reserves the right to change this Refund Policy at any time. Any changes will be published on this page and take effect immediately.